Meet the team at Serra Toyota of Traverse City
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Dan Axtell
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (169 ratings, 133 reviews)
Hello and welcome! As a straight-shooting Sales Consultant, I’m passionate about helping people get exactly what they are looking for. I love making people happy and feel especially proud when custome...
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Lydia Loveland
Valet & Rentals
Department: Transportation Department
I’m a Customer Advocate here at Serra Traverse City. I’m originally from Traverse City, and while I haven’t had kids yet, it's always been my dream to adopt or foster children. I want to give them a l...
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Dan Holik
Toyota Service Manager
Department: Management Team
Proud to be a part of the Serra dealership. This is an organization that shares many of my values. I bring 20 years of experience with me into this dealership each day, and use that knowledge to provi...
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Aaron Bodary
Toyota Sales Manager
Department: Management Team
Finding my customers the best vehicle is what I’m all about. I use my 20+ years of automotive experience to make sure every guest gets exactly what they are looking for in a vehicle. You can depend on...
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Felicia Whittaker
Customer Advocate
Department: Guest Service Team (BDC)
I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to...
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Aaron Lehn
Collision Body & Paint Manager
Department: Management Team
I joined the auto industry over ten years ago, and have enjoyed working in the body shop department. Before that, I served in the US Navy for almost five years. As a Body Shop Manager at Serra Travers...
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Kevin Clous
Toyota Service Advisor
Department: Service
Rating: 4.9 / 5 (3371 ratings, 1924 reviews)
Hello! My name is Kevin Clous, and I am a service advisor here at Serra Traverse City. I joined the auto industry in 2010, and look forward to many more years in this business. I believe in treating e...
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Brett Gosney
Assistant Parts Manager
Department: Parts
My name is Brett Gosney, and I am here to help you get the right parts for your vehicle! I will never waste your time, and you can always count on me to be straightforward, honest, and reliable. Since...
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Alex Conz
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (176 ratings, 118 reviews)
Traverse City is home. I went to Central High School and attended NMC. I grew up playing hockey and baseball. I'm a huge hockey fanatic and my favorite team is the Detroit Red Wings. My hobbies over t...
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Kristina Clark
Office Administrator
Department: Collision Center
Welcome! As Collision Center Office Administrator, I’m here to help. No one likes dealing with damage to their vehicle, but we aim to deliver a seamless experience from the moment you enter our shop...
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Anna Iwaniw
Transportation Supervisor
Department: Transportation Department
Hello and welcome to Serra Traverse City. I'm a Transportation Supervisor with five years of experience. I hold degrees from both Grace Bible College and Davenport University. Outside of work I enjoy...
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Cory Markham
Business Manager
Department: Finance & Insurance
Great to meet you! My name is Cory Markham. I have grown up all over Michigan but have spent my best times in the north! I have worked in the auto industry for nearly 20 years, and people have been my...
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Brad Fite
Toyota Sales Manager
Department: Management Team
Grew up in Chesaning, going to school, and playing a lot of basketball and golf. Been here at the same store for over 20 years and pride myself on helping people with the second biggest buying decisio...
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Matt Echols
Toyota Service Advisor
Department: Service
Rating: 4.9 / 5 (3418 ratings, 2034 reviews)
I have been in the automotive field since 1996, and have grown to love helping folks keep their life in motion by getting their cars maintained and repaired. I have discovered through the years that t...
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James Lynch
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (245 ratings, 153 reviews)
I've been married to my high school sweetheart for over 40 years. We have raised four children in beautiful Traverse City, MI, and have six grandchildren and counting. Being empty-nesters, my wife and...
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Michelle Smith-ronk
Recruiter/Compliance
Department: Administration & Business Office
As a long-time employee of Serra Traverse City, progressing to my current position of Recruiter and Compliance Officer, I bring a sense of responsibility and genuine care for my colleagues. My charact...
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Michelle Rayner
Toyota Owner Loyalty
Department: Guest Service Team (BDC)
Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our ...
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Steven Hull
Estimator
Department: Collision Center
Hello and welcome! As estimator for the dealership, I’m proud to be part of the team helping customers have the best experience possible. Before entering the automotive industry, I spent twenty year...
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Kelvin McConer
Business Manager
Department: Finance & Insurance
Hi! My name is Kelvin. I’m originally from Shannon, and spent my teenage years in Grand Rapids. I attended West Michigan Aviation Academy High-School and hold my private pilot certificate! I’m cons...
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Ben Terpstra
Parts Advisor
Department: Collision Center
I have one motto: "Do it right the first time." Customers can depend on me to do just that, while providing friendly and accurate service. I strive to exceed their expectations. Since joining the auto...
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Joey Graves
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (89 ratings, 57 reviews)
Hi! I’m Joey Graves and I’m all about customer service! I spent 30+ years in the auto industry working in NC, until I joined Serra Traverse City. I am proud of the CSI scores I have maintained with To...
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Susan Freshour
Customer Advocate
Department: Guest Service Team (BDC)
Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy pro...
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Justin Schunck
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (230 ratings, 152 reviews)
Thanks for stopping by the Serra Traverse City website! I'm Justin Schunck, and I look forward to working with you soon. You can count on me to help you find the perfect vehicle while providing except...
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Jeffrey Mattis
Wholesale Parts Advisor
Department: Parts
Hi there, my name is Jeff Mattis. I am the Wholesale Parts Representative for Serra Motors. I represent seven brands of product, and I take great pleasure in building relationships with our customers....
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Zach Grundy
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (146 ratings, 96 reviews)
Finding your next vehicle should be an incredible experience you’ll love and never forget, and I’m here to provide that! The moment you step foot through our dealership’s doors at Serra Traverse City,...
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Richard Sika
Wholesale Parts Advisor
Department: Parts
I was born and raised in Traverse City, starting my career in the Parts Department of Traverse Motors back in 1981. I spent ten years selling Toyota and Volkswagen parts, then switched to Grand Traver...
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Brandon Suzawith
Wholesale Parts Advisor
Department: Parts
I’m originally from Green Bay and I attended the Northeast Wisconsin Technical College. I started in Parts Sales, then moved to Shipping and Receiving, then to work at the Body Shop as a collision est...
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Sam Lederer
Shipping and Receiving
Department: Parts
Hello! My name’s Sam Lederer, and I joined Serra Traverse City in December 2017. I am known for being the “introvert” of the group. However, I go above and beyond for my customers and never waste thei...
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Lindsay Bishop
Sales Consultant
Department: Sales
Rating: 5.0 / 5 (81 ratings, 55 reviews)
Hello! I am a Sales Consultant at Serra Traverse City. I love working with people and I am committed to helping every customer find the perfect vehicle for their lifestyle and budget. As a lifetime M...
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Jeremy Wood
Business Development & Technology Manager
Department: Management Team
As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digi...
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Sue Korson
HR Director / Business Office Manager
Department: Management Team
Hi! I'm Sue Korson, and I would like to welcome you to Serra Traverse City. It feels great to work for a fantastic company and be able to help many amazing people. Although I am new to the car busines...
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Brenda Smith
Warranty Administration
Department: Service
My 3.5 years in Warranty Administration at Serra Traverse City have been a rewarding journey. As a dedicated professional, I strive to provide exceptional customer service and ensure the seamless reso...
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Dan Korte
Fixed Operations Director
Department: Management Team
Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team...
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Eric Ray
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (42 ratings, 33 reviews)
Hi, I'm a Sales Consultant at Serra Traverse City. I'm originally from Cincinnati, OH, and I'm passionate about helping people find the right vehicle to fit their needs and budget. I strive to provi...
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Gavin Mason
Parts Advisor
Department: Parts
Hi my name is Gavin Mason i joined the automotive business back in 2023 originally started out as a lube tech/salesman and am now in the parts industry, my goal is to help as many customers receive a ...
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Lauren Piedmonte
Customer Advocate
Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State ...
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Connie Walter
Customer Advocate
Department: Guest Service Team (BDC)
Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse...
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Nick Green
Sales Consultant
Department: Sales
Rating: 4.9 / 5 (14 ratings, 9 reviews)
Okay, here's my bio: I'm a sales consultant based in Traverse City, MI, and I'm just getting started! I spend nine half-days working and am loving being part of this fantastic team. When I'm not work...
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Philip Stauffer
Service Advisor
Department: Service
Rating: 4.8 / 5 (59 ratings, 40 reviews)
I'm a Service Advisor, and I help people keep their vehicles running smoothly. I enjoy the challenge of diagnosing issues and explaining repairs in a clear way. I'm good at communicating with customer...
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Hannah VanHorn
Parts Consultant
Department: Parts
Hi, my name is Hannah and I just recently started working at Serra Traverse City. As a Parts Consultant with nearly three years behind the counter and four years total in the industry, I've learned a...
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Chad Mackowiak
Service Advisor
Department: Service
Rating: 4.7 / 5 (65 ratings, 46 reviews)
Born and raised in beautiful Charlevoix, I've spent the last nine years in the auto industry, and currently with Serra Traverse City. I'm a proud Spartan and a North Central Michigan College alum. Hav...
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Brian Wells
Sales Consultant
Department: Sales
As a Sales Consultant, I'm passionate about helping people find the right solutions that fit their needs. Growing up in Interlochen instilled a love for the outdoors and a strong work ethic. These day...
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Gene Mayo
Service Advisor
Department: Service
Rating: 4.7 / 5 (23 ratings, 16 reviews)
I'm a Service Advisor at Serra Traverse City, though I'm still learning. Originally from Hatteras, North Carolina, I've been in the industry for about three years now. I'm always upbeat, ready to list...
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George Charboneau IV
Service Advisor
Department: Service
Rating: 4.7 / 5 (11 ratings, 5 reviews)
I'm a Service Advisor with over a decade of experience, originally from Detroit, MI, I've been enjoying the beautiful scenery of Traverse City for over 10 years now. I’ve built a career on being hones...
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Jackson Yaple
Customer Advocate
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Jon Rodriguez
Customer Advocate
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Michael Hollis
Customer Advocate