About Kevin
Hello! My name is Kevin Clous, and I am a service advisor here at Serra Traverse City. I joined the auto industry in 2010, and look forward to many more years in this business. I believe in treating everyone the way I would like to be treated, which is why my guests can rely on me for exceptional customer service. I grew up in MI and graduated from Cadillac High School and Baker College of Cadillac. When it comes to my free time, I love watching University of Michigan sports, playing golf and hockey.
Customer rating
4.9 / 5 based on 3528 ratings (2036 written reviews)
Recent reviews
Communicates well about what needed to be done and how it went.
— Stephen B. ,
Excellent Always very professional but kind and caring.
— Dennis S. ,
Great and precise
— Henry E. ,
Kevin is always professional and thorough when it comes to service on my vehicle.
— Ralph F. ,
He was very helpful in having some annoying glitches removed
— Janice S. ,
At least a couple days passed before receiving a reply to a text message. I don’t think the rear brakes were checked for pulsing, asked to come back to get them checked. The reply was that I had an appointment coming up to replace the front rotors.
— Raymond N. ,
Pleasant and professional.
— Bob K. ,
Professional, fast and very helpful.
— Lynn H. ,
Kevin is great ! Goodyear declined the rebate offer. which I am not happy about. all that was missing was my signature on the the bottom of my receipt page. so tiny you needed a magnifying glass to see where to write. they also got the price of the tires wrong. when I sent the receipt and everything. disputing it. if I don't hear from Goodyear I am going to report them to the BBB.
— Kathleen K. ,
Excellent!!!
— Charles S. ,