# Serra Toyota of Traverse City - Detailed Adviser Profiles > Organization: Serra Toyota of Traverse City > Team Site: https://serratoyotatraversecity.adviserly.com > Dealership Homepage: https://www.serratoyotatraversecity.com/ Companion to [llms.txt](https://serratoyotatraversecity.adviserly.com/llms.txt). Full per-adviser record: bio, title, department, ratings, lifetime and recent sold/serviced counts, languages, specialties, contact info, up to 5 recent review texts, and an optional joined date when available. Fields that are empty, null, or zero for a given adviser are intentionally omitted from that adviser's block — a sparse profile reflects missing source data, not a rendering bug. ## Advisers ### Alex Conz - Profile: [https://serratoyotatraversecity.adviserly.com/alexander-conz](https://serratoyotatraversecity.adviserly.com/alexander-conz) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (170 ratings, 112 reviews) - Lifetime vehicles sold: 663 - Recent vehicles sold: 11 - Sales specialties: 4 RUNNER, HIGHLANDER, RAV4, TACOMA, TUNDRA - Call: 231-486-8929 Traverse City is home. I went to Central High School and attended NMC. I grew up playing hockey and baseball. I'm a huge hockey fanatic and my favorite team is the Detroit Red Wings. My hobbies over the last year included golf whenever the weather was nice and skating. Recently I visited Gatlinburg, Tennessee, a gorgeous mountain town on the east side of the state that I highly recommend to visit! I've always been passionate about people and my relationships. The three special skills I would say I possess are communication, flexibility, and organization. I'm most known for being honest, trustworthy, and having an upbeat, energetic personality. My goal is to help my clients as efficiently as possible receive exactly what they are looking for in a vehicle purchase. Recent reviews: - 2025-10-29 | 5.0/5 | Joanne S. — Alex was professional and kind. He was great to work with from start to finish. This is my first Toyota but won't be my last. AND I look forward to working with Alex again. - 2026-03-11 | 5.0/5 | Gerard Z. — Excellent cooperation and facilitation in helping a family member purchase a vehicle along with vehicle Transport. - 2026-01-01 | 5.0/5 | Delmar H. — Alex was very considerate of our needs & continues to answer any questions we may have. ### Brian Wells - Profile: [https://serratoyotatraversecity.adviserly.com/brian-wells](https://serratoyotatraversecity.adviserly.com/brian-wells) - Department: Sales (Sales) - Title: Sales Consultant - Call: 231-486-8903 As a Sales Consultant, I'm passionate about helping people find the right solutions that fit their needs. Growing up in Interlochen instilled a love for the outdoors and a strong work ethic. These days, I’m balancing my career with a full house – my wife Katie and I have been married for 13 years, raising our three kids keeps life interesting! When I'm not working, I love following Formula 1, or planning our next family vacation. As a family we spend as much time as possible in the UP! I enjoy my work for Serra Traverse City. I believe in building relationships and finding the best options for my clients. ### Dan Axtell - Profile: [https://serratoyotatraversecity.adviserly.com/daniel-axtell](https://serratoyotatraversecity.adviserly.com/daniel-axtell) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (156 ratings, 122 reviews) - Lifetime vehicles sold: 525 - Recent vehicles sold: 14 - Sales specialties: 4 RUNNER, HIGHLANDER, RAV4, TACOMA, TUNDRA - Call: 231-486-8969 Hello and welcome! As a straight-shooting Sales Consultant, I’m passionate about helping people get exactly what they are looking for. I love making people happy and feel especially proud when customers come back because of the positive experiences they’ve had with me. Originally from Traverse City, I attended West Senior High School. My wife and I are proud parents of three great kids. We love spending time together outdoors, camping, and traveling to tropical places. In addition, I enjoy fishing, playing disc golf, and pickleball. Whether you know exactly what you’re looking for or just beginning your search, I’m here ready to provide honest and sincere service you can rely on. Recent reviews: - 2026-04-13 | 5.0/5 | David R. — Dan was absolutely outstanding to work with from start to finish. He made the entire process of purchasing my 2017 Volvo XC90 feel effortless, taking the time to answer every question thoroughly and making sure I felt completely confident in my decision. What really stood out was his honesty, attention to detail, and genuine commitment to finding the right vehicle for me—not just making a sale. He was incredibly knowledgeable about the car, walked me through every feature, and made sure everything was buttoned up perfectly before I drove off the lot. Dan went above and beyond in every way, and it’s clear he truly cares about his customers. I couldn’t recommend him more highly—if you’re buying a car, he’s the guy you want in your corner. - 2026-01-29 | 5.0/5 | Michael W. — It was a pleasure to work with Dan on the purchase of our 2026 Grand Highlander. After an unfortunate accident, we needed a new vehicle right away. Dan was laser focused on addressing our needs and was no nonsense on getting us a great price & competitive financing. His amiable personality and low key nature made the stressful situation easy for us. We’d highly recommend Dan as an effective salesman. - 2026-03-05 | 5.0/5 | Mark K. — Dan was great. He was very patient with us as we debated on what car to buy and when. We made some agreements along the way and Dan remembered them and they were included without a second word from me. It is great to work with someone that you can trust and follows through. I look forward to working with Dan again in the future, after I save enough money for the next purchase. ### Eric Ray - Profile: [https://serratoyotatraversecity.adviserly.com/eric-ray](https://serratoyotatraversecity.adviserly.com/eric-ray) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.8 stars (38 ratings, 30 reviews) - Lifetime vehicles sold: 143 - Recent vehicles sold: 10 - Sales specialties: RAV4, RAV4 HYBRID XLE, RAV4 XLE, TACOMA SR5, TACOMA TRD OFF-ROAD - Call: 231-486-8999 Hi, I'm a Sales Consultant at Serra Traverse City. I'm originally from Cincinnati, OH, and I'm passionate about helping people find the right vehicle to fit their needs and budget. I strive to provide excellent customer service and always aim to make the car-buying process as smooth as possible. In my free time, you'll find me on the golf course or watching football. I'm happy to chat about either, along with helping you find your perfect car. Recent reviews: - 2025-11-07 | 5.0/5 | Leroy R. — Eric found the truck I was looking for. Kept in contact with me throughout my truck purchase. Made the buying process very easy, being I was 1 1/2 hours northeast of TC. Phone calls and text messages, e-sign and even had my new truck delivered to my house. Never had to leave home. Signed, sealed and delivered. So easy! Thank you Eric and his team at Serra Toyota of TC. - 2026-04-17 | 5.0/5 | Walter W. — Eric was a great salesman. He kept us up to date with the Rav4 we had ordered and helped with all the new technology associated with the redesigned 2026 Rav. Eric also made himself available at any time for any questions that might come up after we took the car home. Would definitely do business with him again. - 2026-04-25 | 5.0/5 | Diane C. — Super helpful finding us the car of our dreams that no other dealership could get for us. He was helpful with educating us on all of the details on our new car and always willing to answer questions. Fabulous service and attitude and knows so much about cars and a salesman we really enjoyed working with. ### James Lynch - Profile: [https://serratoyotatraversecity.adviserly.com/james-lynch](https://serratoyotatraversecity.adviserly.com/james-lynch) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (240 ratings, 148 reviews) - Lifetime vehicles sold: 686 - Recent vehicles sold: 7 - Sales specialties: 4 RUNNER, HIGHLANDER, RAV4, TACOMA, TUNDRA - Call: 231-486-8926 x1036 I've been married to my high school sweetheart for over 40 years. We have raised four children in beautiful Traverse City, MI, and have six grandchildren and counting. Being empty-nesters, my wife and I love dining in local restaurants and enjoying the many hiking trails indigenous to this area. We like working in our yard and watching movies and sports. I enjoy working with the most exceptional team and customers in the auto industry at Serra Traverse City. The most rewarding part of my job is working with people and helping them to achieve their transportation needs. Recent reviews: - 2025-12-24 | 5.0/5 | Emmett F. — James was outstanding polite professional willing to go beyond his proto call and fulfill my needs as he did so good to deal with sales people that are not out to screw you any how he got the deal done thanks to him if ever iam asked for reference to toyota of traverse city ill pass his name on - 2026-03-25 | 5.0/5 | Craig D. — Mr. lynch was a true professional when it comes to selling or leasing cars. I had a lot of questions regarding my new truck. He answered every problem I thought I would have. Because of him I'm really enjoying my new truck. THank you very much. You have a customer for life. - 2025-10-01 | 5.0/5 | Timothy H. — Jim Lynch did a great job with the entire process of trading in my 2024 Grand Highlander for a 2025 Grand Highlander Hybrid Max. I love my new vehicle and it is a great set up for towing my Teardrop R.V. Thank You for your attentive service Jim! ### Joey Graves - Profile: [https://serratoyotatraversecity.adviserly.com/joey-graves](https://serratoyotatraversecity.adviserly.com/joey-graves) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 5.0 stars (89 ratings, 57 reviews) - Lifetime vehicles sold: 295 - Sales specialties: 4 RUNNER, HIGHLANDER, RAV4, TACOMA, TUNDRA - Call: 231-486-8948 Hi! I’m Joey Graves and I’m all about customer service! I spent 30+ years in the auto industry working in NC, until I joined Serra Traverse City. I am proud of the CSI scores I have maintained with Toyota and Nissan. When it pertains to my customers, my goal is to make them feel comfortable and welcomed the moment they step onto our lot. Some of the activities that I enjoy during my free time include playing various sports, traveling, and riding my dirt bike; I’m an avid Motorcross racer. I’m the proud father of two adult children, Chad and Lindsey. Love to spend time with my family and friends whenever I can! Stop by the dealership today and allow me to help you find the perfect vehicle! Recent reviews: - 2024-03-08 | 5.0/5 | Zachary W. — Joey was fantastic, I have bought 2 cars now with him and with both car purchases we have been thoroughly impressed. He is incredibly kind and knowledgeable but not pushy and very easy to talk through the buying process with. There is no doubt that when we need another car that we will be going with Joey again. - 2024-01-22 | 5.0/5 | Edwin T. — If you are looking for a salesperson Joey is your guy! He is the best! I recommend him to everyone! Thank you Joey for doing such a great job! -The Thirlby Family - 2024-04-16 | 5.0/5 | Brianna P. — Joey was great! Friendly and knowledgable. He took great care of us and provided excellent customer service before, during, and after the sale. Thank you, Joey! ### Justin Schunck - Profile: [https://serratoyotatraversecity.adviserly.com/justin-schunck](https://serratoyotatraversecity.adviserly.com/justin-schunck) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (224 ratings, 147 reviews) - Lifetime vehicles sold: 785 - Recent vehicles sold: 13 - Sales specialties: 4 RUNNER, HIGHLANDER, RAV4, TACOMA, TUNDRA - Call: 231-486-8901 Thanks for stopping by the Serra Traverse City website! I'm Justin Schunck, and I look forward to working with you soon. You can count on me to help you find the perfect vehicle while providing exceptional customer service. Since joining the auto industry, I have maintained a reputation for being informative but easy-going, and transparent. I love helping customers find the vehicle that makes them happy and daily life less stressful. When I'm not working hard and keeping up with the latest automotive technology, I enjoy playing golf and the guitar, snowboarding, traveling. My favorite destination is Hawaii, where my wife (Lauren) and I went on our honeymoon. We also love hanging out with family and our dog, Penny. Recent reviews: - 2025-12-05 | 5.0/5 | Glenn F. — Excellent, Justin is far better than auto sales consultants that I've worked with in the past. I just purchased a new Prius on November 5th, 2025 and I purchased a new Rav4 in Oct 2023, with Justin's assistance. He has always been there for my wife and I when we have questions about our new cars, after the purchase. I would recommend Justin to anyone and I have recommended him to a few friends. He is intelligent, articulate and most of all helpful! - 2025-12-09 | 5.0/5 | Andrew M. — Hi Justin, Absolutely — I’m a 10 all the way! From the moment I walked in to the time I drove off the lot, the entire purchase only took about 90 minutes. That’s unreal! The process was smooth, the service was awesome, and my daughter Sydney is thoroughly enjoying the RAV4 XLE. Thank you again for the excellent experience — I will definitely recommend you to friends and family! Best, Andrew Miller - 2026-03-30 | 5.0/5 | George P. — properly professional and attentive to our needs. we will return to him for future purchases----THANK YOU ### Lindsay Bishop - Profile: [https://serratoyotatraversecity.adviserly.com/lindsay-bishop](https://serratoyotatraversecity.adviserly.com/lindsay-bishop) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 5.0 stars (74 ratings, 48 reviews) - Lifetime vehicles sold: 259 - Recent vehicles sold: 15 - Sales specialties: 4RUNNER, HIGHLANDER, RAV4, TACOMA, TACOMA SR5 - Call: 2314860884 Hello! I am a Sales Consultant at Serra Traverse City. I love working with people and I am committed to helping every customer find the perfect vehicle for their lifestyle and budget. As a lifetime Michigan resident, I have a comprehensive understanding of the needs of our local drivers. Customer service is my passion. I'm known for my friendly and caring nature, and I always go the extra mile to help everyone who walks through our doors. I love to discuss anything and everything with my clients, from cars to travel to our furry friends. In my free time, I enjoy reading, spending time with my family (which includes my long-term partner, my 17-year-old stepson, and our beloved pets), and exploring all that our beautiful region has to offer. Whether you're in the market for a new or used vehicle, I'm confident that I can help you find the perfect fit. Come and visit us at Serra Traverse City today! Recent reviews: - 2026-01-11 | 5.0/5 | Ian W. — Dealerships have a long standing reputation of being terrible. I myself certainly have had a number of bad experiences with sales people being so pushy and sleazy. Lindsey was not one of those people. She was patient with me as I shopped around, understand that I needed to find a deal that was best for me and my family. She related with me on a more personal level that most sales people at dealerships just don’t do. Even after I made I purchase she helped me resolve a handful of issues with my car. It’s a used car, purchased as is, ultimately my responsibility. She wasn’t required to do this but she did anyway and I felt very taken care of. If I have any friends or people looking for cars I will definitely recommend her. She showed how dealerships should treat people by genuinely putting them first, not just get them to buy something by and take their money. - 2026-04-24 | 5.0/5 | Michelle V. — Wonderful!! Lindsay really listened to what we were looking for. She worked with us to make sure we got a vehicle with all the features that we wanted, from selection to delivery, she was in constant contact with us. She answered all of my questions and genuinely cared about our experience buying a vehicle. She continues to check in with us after the purchase as well! I recommend Lindsay without hesitation. - 2026-02-18 | 5.0/5 | Lori I. — Lindsay is very friendly, knowledgeable and helpful. She is a good communicator and got back with me in a timely fashion. She is honest if she cannot answer a question and is quick to obtain the answer and share it with me. She is diligent and worked hard to get us the vehicle we wanted. We will definitely recommend Lindsay to our friends. ### Nick Green - Profile: [https://serratoyotatraversecity.adviserly.com/nick-green](https://serratoyotatraversecity.adviserly.com/nick-green) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (12 ratings, 7 reviews) - Lifetime vehicles sold: 42 - Recent vehicles sold: 9 - Sales specialties: HIGHLANDER HYBRID PLATINUM, RAV4, TACOMA SR5, TUNDRA 1794 EDITION, TUNDRA LIMITED - Call: 231-486-8917 Okay, here's my bio: I'm a sales consultant based in Traverse City, MI, and I'm just getting started! I spend nine half-days working and am loving being part of this fantastic team. When I'm not working, I'm usually hanging out with my girlfriend, Sarah, or with my dogs, Squish and Moose. I'm a Harbor Springs High School alum, and I love being an uncle, playing golf, and managing my fantasy football teams (multiple championships, by the way!). I also enjoy fine dining, collecting comic books, boating, and discussing food, wine, and adventuring. I've only been out of the country on a couple Virgin Cruises, and it was fantastic! My personality? I'm a pretty outgoing, kind, and a little goofy guy. I like to make people feel like family. I'm passionate about the customer service side of things and am always working to expand my knowledge so I can best assist my clients. I'm looking forward to growing my career with Serra Traverse City! Recent reviews: - 2026-01-15 | 5.0/5 | Michael W. — Nick was very fast and a wonderful sales person. He didn't try to upsell anything and gave me the chance to review everything. I would 100% recommend anyone who is looking to buy a car to contact Nick! I hope they get a raise for the communication and extra time they take for everyone they work with! - 2026-03-01 | 5.0/5 | Kirk R. — Awesome! Nick was knowledgeable, professional and very personable; a true asset to the organization. - 2026-02-26 | 5.0/5 | Mary R. — Nick was helpful, he worked hard at getting us the model we wanted with the options we preferred. ### Zach Grundy - Profile: [https://serratoyotatraversecity.adviserly.com/zach-grundy](https://serratoyotatraversecity.adviserly.com/zach-grundy) - Department: Sales (Sales) - Title: Sales Consultant - Rating: 4.9 stars (136 ratings, 89 reviews) - Lifetime vehicles sold: 433 - Recent vehicles sold: 19 - Sales specialties: 4 RUNNER, HIGHLANDER, RAV4, TACOMA, TUNDRA - Call: 231-486-8930 Finding your next vehicle should be an incredible experience you’ll love and never forget, and I’m here to provide that! The moment you step foot through our dealership’s doors at Serra Traverse City, you can rely on me to learn more about your automotive wants and needs so I can provide the options that suit you best. My objective is to be helpful, relaxed, and fun. When it comes to life outside of work, my favorite hobbies and interests are spartan races, basketball, softball, and working out. Traveling is another pastime I enjoy, with my most memorable trip to date being a 3-week mission trip to Liberia, helping build an orphanage compound for double-orphaned children. Giving back to others has always been my professional and personal passion. I always take the time to listen to others so I understand what they are looking for, regardless of the situation! Recent reviews: - 2026-02-04 | 5.0/5 | Natalie D. — I previously worked with Zach to buy a Sienna and it was a flawless experience. This month, he helped my husband buy a vehicle and he was just as timely, friendly, and knowledgeable as before. When my mom needed a new vehicle recently I knew Zach would help her get something safe and reliable and he did! 10/10, no notes! - 2026-04-05 | 5.0/5 | Ashley V. — Our experience with Zach was laid back and pleasant. He was always calm, easy going, and flexible. The whole process was easy and no pressure. I would recommend his services to anyone wanting to buy a new car! - 2026-02-25 | 5.0/5 | Shannon T. — Highly recommend working with Zach on your next purchase My husband and I felt valued, comfortable, and confident that Zach cared about our needs and how to meet them. We will be back! ### Chad Mackowiak - Profile: [https://serratoyotatraversecity.adviserly.com/chad-mackowiak](https://serratoyotatraversecity.adviserly.com/chad-mackowiak) - Department: Service (Service) - Title: Service Advisor - Rating: 4.9 stars (26 ratings, 19 reviews) - Lifetime vehicles serviced: 421 - Recent vehicles serviced: 285 - Call: 231-486-8907 Born and raised in beautiful Charlevoix, I've spent the last nine years in the auto industry, and currently with Serra Traverse City. I'm a proud Spartan and a North Central Michigan College alum. Having lived in Texas for four years, I've got a little bit of the Lone Star State in me. When I'm not helping customers, you might find me at the billiards table, hitting the disc golf course, hiking the trails, or lost in a good book. I also enjoy strumming the guitar, and am always eager to dive into the latest science concepts. I pride myself on being personable, easy to communicate with, and I really enjoy the challenge of abstract thinking. Recent reviews: - 2026-04-17 | 5.0/5 | Felicia S. — Polite, informative, helpful. Stepped up when my dedicated service advisor was busy with another customer. Instead of making me stand and wait until my dedicated advisor was available he got my car “in the service loop” and the work started. - 2026-04-16 | 5.0/5 | Richard H. — Chad was ready to greet me, had a few suggestions, and then “took over” the car for repair. Great work! - 2026-04-26 | 5.0/5 | Nancy M. — Very good! He was very helpful in advising me on what the car needed and was really friendly! ### Gene Mayo - Profile: [https://serratoyotatraversecity.adviserly.com/gene-mayo](https://serratoyotatraversecity.adviserly.com/gene-mayo) - Department: Service (Service) - Title: Service Advisor - Rating: 3.8 stars (2 ratings, 2 reviews) - Lifetime vehicles serviced: 74 - Recent vehicles serviced: 74 - Call: 231-486-8913 I'm a Service Advisor at Serra Traverse City, though I'm still learning. Originally from Hatteras, North Carolina, I've been in the industry for about three years now. I'm always upbeat, ready to listen to customer concerns, and I try to treat everyone with empathy and respect. My goal is to make sure every customer leaves with a smile and feels like a VIP. If you're not having fun at work, then it's just work, and that gets old. Outside of work, I love being outdoors. I'm a big fan of woodworking, fishing, hunting, and pretty much anything else that lets me enjoy nature. I also love to talk about guns, hunting, fishing, traveling, camping, and home improvement projects. I went to Anchor Bay High School and I enjoy exploring nature all over the USA. I have two kids and four grandkids. Recent reviews: - 2026-04-27 | 4.0/5 | Patrick R. — Gene was helpful, but the paperwork I was provided was lacking pricing for the parts for what they said was needed and had to call and ask for it, then I was left a voicemail that said it “the total is over $1000.” No breakdown or anything. Then when I pulled my front wheels off to see the brake pads it was obvious the caliper slide pins were frozen and the pads weren’t worn on the outboard only the inboard. They suggested new rotors when mine were still in specs and still would be in specs if they were resurfaced. I’m not sure I can trust the mechanics to change the transmission and rear differential fluids but I don’t have much choice. Having the brakes done elsewhere since the mechanic completely missed how obviously bad the uneven wear was on the front brake pads. If they would have noticed and included the caliper slide pins and boot kit in the suggested service report I would have let them do the work. - 2026-04-26 | 3.5/5 | Roger P. — This time was better than previous experiences and that is the reason for not a higher rating ### George Charboneau IV - Profile: [https://serratoyotatraversecity.adviserly.com/george-charboneau](https://serratoyotatraversecity.adviserly.com/george-charboneau) - Department: Service (Service) - Title: Service Advisor - Call: 231-486-8915 ### Kevin Clous - Profile: [https://serratoyotatraversecity.adviserly.com/kevin-clous](https://serratoyotatraversecity.adviserly.com/kevin-clous) - Department: Service (Service) - Title: Toyota Service Advisor - Rating: 4.9 stars (3322 ratings, 1884 reviews) - Lifetime vehicles serviced: 27894 - Recent vehicles serviced: 429 - Call: 231-486-8910 Hello! My name is Kevin Clous, and I am a service advisor here at Serra Traverse City. I joined the auto industry in 2010, and look forward to many more years in this business. I believe in treating everyone the way I would like to be treated, which is why my guests can rely on me for exceptional customer service. I grew up in MI and graduated from Cadillac High School and Baker College of Cadillac. When it comes to my free time, I love watching University of Michigan sports, playing golf and hockey. Recent reviews: - 2026-04-27 | 5.0/5 | John T. — Confirmed all required recalls that needed to be done. Work completed within time frame promised, which was important since i waited at dealer while truck was being services. - 2026-04-26 | 5.0/5 | Robert S. — service took a little longer than I was expecting, but then after thinking about it , the time was very good, especoally considering it was a very busy Monday morning - 2026-04-26 | 5.0/5 | Jeff H. — Kevin is a true professional, best in the business as far as I can see. I would highly recommend Serra Toyota and Kevin to anyone! ### Kristina Clark - Profile: [https://serratoyotatraversecity.adviserly.com/kristina-clark](https://serratoyotatraversecity.adviserly.com/kristina-clark) - Department: Service (Collision Center) - Title: Office Administrator - Lifetime vehicles serviced: 2 - Recent vehicles serviced: 2 - Call: 231-486-0938 Welcome! As Collision Center Office Administrator, I’m here to help. No one likes dealing with damage to their vehicle, but we aim to deliver a seamless experience from the moment you enter our shop to the time your vehicle is completed. I was born in Davenport, Iowa, but consider myself a Traverse City native as a graduate of Traverse City High School. I’ve been told that I have an “old soul” and I’m a people person, both of which allow me to connect with people of all ages very easily. In my free time, I love kayaking in the summer and have a great group of friends who do karaoke together! When you need friendly and reliable service, I look forward to meeting you. ### Matt Echols - Profile: [https://serratoyotatraversecity.adviserly.com/matt-echols](https://serratoyotatraversecity.adviserly.com/matt-echols) - Department: Service (Service) - Title: Toyota Service Advisor - Rating: 4.9 stars (3360 ratings, 1991 reviews) - Lifetime vehicles serviced: 27741 - Recent vehicles serviced: 308 - Call: 231-486-8978 I have been in the automotive field since 1996, and have grown to love helping folks keep their life in motion by getting their cars maintained and repaired. I have discovered through the years that there is no better place than Northern Michigan to live and work. Serra Automotive is a great place to make that happen, and I get to do what I enjoy. Outside of the dealership, I like to go power boating on Grand Traverse Bay. I studied at Anchorage Christian Schools in Alaska, as well as MSU: Broad College of Business in Michigan. I am a foster parent – for ten years now. I have a genuine passion for going that extra mile to make the lives of others better! Recent reviews: - 2026-04-27 | 5.0/5 | Chad W. — Matt is always so easy to work with! We recently had 3 vehicles in for recall work and general maintenance, one of which involving a fleet vehicle. The entire process for swapping vehicles out and scheduling was made so much easier due to his flexibility, communication, and professionalism. Thanks as always Matt! - 2026-04-27 | 5.0/5 | Michael W. — Matt is a great communicator and very knowledgeable about the vehicles. He made the experience enjoyable and stress free. - 2026-04-25 | 5.0/5 | Ernest L. — Matt is a very helpful and professional advisor. He should be promoted ### Philip Stauffer - Profile: [https://serratoyotatraversecity.adviserly.com/philip-stauffer](https://serratoyotatraversecity.adviserly.com/philip-stauffer) - Department: Service (Service) - Title: Service Advisor - Rating: 4.8 stars (59 ratings, 40 reviews) - Lifetime vehicles serviced: 473 - Recent vehicles serviced: 228 - Call: 231-486-8913 I'm a Service Advisor, and I help people keep their vehicles running smoothly. I enjoy the challenge of diagnosing issues and explaining repairs in a clear way. I'm good at communicating with customers, answering their questions, and making sure they understand the work being done. I work here at Serra Traverse City and I'm dedicated to providing excellent service. I'm focused on efficiency and getting things done right. Recent reviews: - 2025-12-27 | 5.0/5 | Karen A. — Philip explained an unexpected and very expensive problem with my Highlander. I decided to have the vehicle repaired based on his advice. He did not pressure me at all. - 2025-12-29 | 5.0/5 | Thomas R. — No appointment, but he worked me in after a visit to the ditch…. I could see him hustle touching multiple clients. - 2026-01-05 | 5.0/5 | Doug K. — He is awesome. He was professional, kind and thoughtful. Really enjoyed my experience with him. ### Aaron Bodary - Profile: [https://serratoyotatraversecity.adviserly.com/aaron-bodary](https://serratoyotatraversecity.adviserly.com/aaron-bodary) - Department: Plus (Management Team) - Title: Toyota Sales Manager - Lifetime vehicles sold: 41 - Recent vehicles sold: 2 - Sales specialties: 4 RUNNER, CAMRY, COROLLA, HIGHLANDER, TACOMA - Call: (231) 486-8977 Finding my customers the best vehicle is what I’m all about. I use my 20+ years of automotive experience to make sure every guest gets exactly what they are looking for in a vehicle. You can depend on me to be informative, upfront, and helpful. I grew up in Flat Rock, MI and attended North Western Michigan College and studied in the Aviation program at Davenport University. I like to spend my free time relaxing and enjoying life! ### Aaron Lehn - Profile: [https://serratoyotatraversecity.adviserly.com/aaron-lehn](https://serratoyotatraversecity.adviserly.com/aaron-lehn) - Department: Plus (Management Team) - Title: Collision Body & Paint Manager - Lifetime vehicles serviced: 891 - Recent vehicles serviced: 131 - Call: 231-947-3330 I joined the auto industry over ten years ago, and have enjoyed working in the body shop department. Before that, I served in the US Navy for almost five years. As a Body Shop Manager at Serra Traverse City, I stress the importance of hard work and excellent customer service to my team. It feels great to put a smile on our customers’ faces time and time again. I believe in providing professional, friendly, and fair service to every guest. Outside of the dealership, I enjoy spending family time with my daughter and son; they keep me on my toes, and I wouldn’t have it any other way! I also enjoy anything related to motorcycles. ### Ben Terpstra - Profile: [https://serratoyotatraversecity.adviserly.com/ben-terpstra](https://serratoyotatraversecity.adviserly.com/ben-terpstra) - Department: Plus (Collision Center) - Title: Parts Advisor - Call: (231) 486-8920 I have one motto: "Do it right the first time." Customers can depend on me to do just that, while providing friendly and accurate service. I strive to exceed their expectations. Since joining the auto industry 17 years ago, I have maintained a reputation for getting along well with others. I enjoy working on GE Elec-Trak tractors with my dad in our spare time. I have a true passion for working with anything with wheels, from cars, trucks, motorcycles, tractors to soap box derby. ### Brad Fite - Profile: [https://serratoyotatraversecity.adviserly.com/brad-fite](https://serratoyotatraversecity.adviserly.com/brad-fite) - Department: Plus (Management Team) - Title: Toyota Sales Manager - Lifetime vehicles sold: 11 - Recent vehicles sold: 1 - Sales specialties: CAMRY, COROLLA LE, RAV4, TACOMA 4WD, TUNDRA 4WD - Call: 231-486-8964 Grew up in Chesaning, going to school, and playing a lot of basketball and golf. Been here at the same store for over 20 years and pride myself on helping people with the second biggest buying decision of their life. I try to make this of the easiest things they will do. I’m happily married to my wife, Terra; we boat every spare second of the summer that we can get. We also love traveling and spending time with our family and friends. ### Brandon Suzawith - Profile: [https://serratoyotatraversecity.adviserly.com/brandon-suzawith](https://serratoyotatraversecity.adviserly.com/brandon-suzawith) - Department: Plus (Parts) - Title: Wholesale Parts Advisor - Call: 231-486-8998 I’m originally from Green Bay and I attended the Northeast Wisconsin Technical College. I started in Parts Sales, then moved to Shipping and Receiving, then to work at the Body Shop as a collision estimator before switching back to Parts. So, I know my way around the dealership and I love the automotive industry! I’ve traveled to some interesting locations in my life, including Norway, Ireland and Germany. I recommend you visit as well; they are amazing places to visit. I enjoy sailing and I’m also the crew chief for an Audi Race Car. Motorsports are a great way to get the adrenaline pumping. I work hard and will do all that I can do to get things done. If I don’t know the answer to a question I will find a person that does! ### Brenda Smith - Profile: [https://serratoyotatraversecity.adviserly.com/brenda-smith](https://serratoyotatraversecity.adviserly.com/brenda-smith) - Department: Plus (Service) - Title: Warranty Administration - Call: 231-486-8935 My 3.5 years in Warranty Administration at Serra Traverse City have been a rewarding journey. As a dedicated professional, I strive to provide exceptional customer service and ensure the seamless resolution of warranty claims. Beyond my professional endeavors, my greatest joy lies in being the beloved parent of two wonderful daughters. Their laughter and love fill my life with purpose and happiness. Hailing from the vibrant city of Traverse City, I am proud to call this beautiful region my home. Its natural beauty, thriving community, and rich history are a constant source of inspiration and joy. ### Brett Gosney - Profile: [https://serratoyotatraversecity.adviserly.com/brett-gosney](https://serratoyotatraversecity.adviserly.com/brett-gosney) - Department: Plus (Parts) - Title: Assistant Parts Manager - Call: 231-486-8971 My name is Brett Gosney, and I am here to help you get the right parts for your vehicle! I will never waste your time, and you can always count on me to be straightforward, honest, and reliable. Since joining the auto industry in 2015, I have continued to learn more about the parts that we provide, making sure our customers have all the information they need. Known amongst my colleagues and customers for having a positive attitude and for going that extra mile to help others. I have a real passion for providing quality service. I studied welding and machining, and have electrical certification. I also have a degree in behavioral psychology. When time permits, I enjoy traveling, running, hiking, cycling, fishing, soccer, baseball, karate, and other outdoor activities. ### Carla Sayler - Profile: [https://serratoyotatraversecity.adviserly.com/carla-sayler](https://serratoyotatraversecity.adviserly.com/carla-sayler) - Department: Plus (Service) - Title: Warranty Administration - Lifetime vehicles serviced: 19 - Recent vehicles serviced: 2 - Call: 231-486-8912 . ### Connie Walter - Profile: [https://serratoyotatraversecity.adviserly.com/connie-walter](https://serratoyotatraversecity.adviserly.com/connie-walter) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 929-8895 Hi, I'm a Business Development Representative at Serra Traverse City. This is my first role in the auto industry, but I bring a strong work ethic and a positive attitude. I'm originally from Traverse City, a graduate of Traverse City Senior High School, and I'm comfortable working with computers and various software programs. My background includes receiving Employee of the Year at a previous local company. I'm passionate about helping customers and creating a welcoming environment for everyone. Outside of work, I enjoy spending time with my four daughters and their families, camping, and exploring places like Paris, Las Vegas, Hawaii, and Disney World. I’m also happy to help my co-workers in any way I can. I'm a friendly and approachable person who loves to chat, particularly about my family, and in my free time I enjoy riding my bike, crafts, and shopping. ### Cory Markham - Profile: [https://serratoyotatraversecity.adviserly.com/cory-markham](https://serratoyotatraversecity.adviserly.com/cory-markham) - Department: Plus (Finance & Insurance) - Title: Business Manager - Lifetime vehicles sold: 355 - Sales specialties: 4 RUNNER, HIGHLANDER, RAV4, TACOMA, TUNDRA - Call: 231-486-8976 Great to meet you! My name is Cory Markham. I have grown up all over Michigan but have spent my best times in the north! I have worked in the auto industry for nearly 20 years, and people have been my specialty since day 1. I have managed service and parts departments most of my life and now enjoy bringing my experience to the sales team. My wife Amanda and I have two amazing kids named Maverick and Joanna, and we spend every free moment outdoors. I enjoy assisting our customers in their vehicle purchase process, and even more than that, I enjoy creating new relationships with memorable experiences. I am proud to say I have completed the West Point Leadership Academy Training, and look forward to helping others every day. You can contact me in any way that is most convenient for you. I am always here to help. ### Dan Holik - Profile: [https://serratoyotatraversecity.adviserly.com/dan-holik](https://serratoyotatraversecity.adviserly.com/dan-holik) - Department: Plus (Management Team) - Title: Toyota Service Manager - Lifetime vehicles serviced: 2149 - Recent vehicles serviced: 115 - Call: (231) 486-8911 Proud to be a part of the Serra dealership. This is an organization that shares many of my values. I bring 20 years of experience with me into this dealership each day, and use that knowledge to provide our guests with a quality experience they will never forget. Knowing that I have assisted my customers to the best of my abilities is a great feeling, especially when they return to our service lane for service time and time again! ### Dan Korte - Profile: [https://serratoyotatraversecity.adviserly.com/daniel-korte](https://serratoyotatraversecity.adviserly.com/daniel-korte) - Department: Plus (Management Team) - Title: Fixed Operations Director - Call: (231) 486-8979 Thank you for choosing our dealership to help you find your next vehicle or perform the service maintenance on your current vehicle. I’m proud of the team we have here at Serra Traverse City! Our team goes above and beyond to provide each guest with a quality buying experience that they will love and assist in keeping your vehicle up to date with its service maintenance. I am always available to answer questions and to do what I can to make sure our customers leave the dealership completely satisfied. ### Evelyn Brown - Profile: [https://serratoyotatraversecity.adviserly.com/evelyn-brown](https://serratoyotatraversecity.adviserly.com/evelyn-brown) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: 231-486-8940 ### Felicia Whittaker - Profile: [https://serratoyotatraversecity.adviserly.com/felicia-whittaker](https://serratoyotatraversecity.adviserly.com/felicia-whittaker) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 252-3341 I am brand new to the industry (December 2019), but I am thankful to begin my career here at Serra Traverse City. I understand the importance of excellent customer service, and I go that extra mile to get the job done right. My clients can rely on me to be accurate, informative, and friendly. I like to have a great time and always keep a smile on my face. When it comes to life outside of the dealership, I love to spend time with my two boys, Zayland and Leighton. They are my world. Volleyball and basketball are my favorite sports. I also enjoy hiking and being in the great outdoors with my family. When you are ready for an easy-going and delightful experience, please reach out to me! ### Gavin Mason - Profile: [https://serratoyotatraversecity.adviserly.com/gavin-mason](https://serratoyotatraversecity.adviserly.com/gavin-mason) - Department: Plus (Parts) - Title: Parts Advisor - Call: 231-486-8975 x1075 Hi my name is Gavin Mason i joined the automotive business back in 2023 originally started out as a lube tech/salesman and am now in the parts industry, my goal is to help as many customers receive a excellent experience and get them the correct parts that they are looking for and satisfy their experience here at Serra Automotive. My hobbies outside of work are recording/making music and playing the guitar. ### Hannah VanHorn - Profile: [https://serratoyotatraversecity.adviserly.com/hannah-vanhorn](https://serratoyotatraversecity.adviserly.com/hannah-vanhorn) - Department: Plus (Parts) - Title: Parts Consultant - Call: 231-486-8971 Hi, my name is Hannah and I just recently started working at Serra Traverse City. As a Parts Consultant with nearly three years behind the counter and four years total in the industry, I've learned a lot, and I'm proud of the progress I've made. My approach is simple: I listen. Technicians and advisors know they can come to me for help because I take the time to understand their needs and get it right the first time. I'm always willing to go the extra mile to solve a customer's problem. Outside of work, I'm pretty active. I enjoy traveling, concerts, camping, and riding my motorcycle. My 2.5-year-old labrador retriever, Willow, keeps me busy, and I love spending time with my family, including my boyfriend– we even went to high school together! We traveled to Italy in September of 2025, which was an amazing experience as it was my first time outside of the country. I also love cooking and baking for people as it is my love language. My friends would describe me as outgoing, friendly, and kind. I'm genuinely interested in people, and I'm open to any kind of conversation. I love learning about others and what they're passionate about. I look forward to helping you with your automotive needs! ### Jeffrey Mattis - Profile: [https://serratoyotatraversecity.adviserly.com/jeffrey-mattis](https://serratoyotatraversecity.adviserly.com/jeffrey-mattis) - Department: Plus (Parts) - Title: Wholesale Parts Advisor - Call: 231-947-9000 Hi there, my name is Jeff Mattis. I am the Wholesale Parts Representative for Serra Motors. I represent seven brands of product, and I take great pleasure in building relationships with our customers. I've been an automobile enthusiast since I was very young. I have a vintage Audi that I have been racing in the Sports Car Club Association/SCCA events for several years. I also enjoy sailing with my family on the Great Lakes. Please don't hesitate to reach out to me anytime; I look forward to helping you with your product needs. ### Jeremy Wood - Profile: [https://serratoyotatraversecity.adviserly.com/jeremy-wood](https://serratoyotatraversecity.adviserly.com/jeremy-wood) - Department: Plus (Management Team) - Title: Business Development & Technology Manager - Joined: 2016-10-01 - Lifetime vehicles sold: 6 - Recent vehicles sold: 5 - Sales specialties: FUSION HYBRID, GRAND CARAVAN, MAXIMA, OUTBACK, TERRAIN - Call: (231) 252-3340 As a Business Development & Technology Manager, I am recognized for exceptional execution and an unwavering commitment to delivering high-quality digital solutions. My primary focus is on driving digital transformation, leveraging technology to create innovative solutions that empower both businesses and individuals. With 22 years of experience, including the last 9 years at Serra Traverse City, I have developed a profound understanding of IT infrastructure, cloud computing, and data analytics. My technical expertise, coupled with a meticulous attention to detail and the ability to translate complex concepts into actionable strategies, has consistently resulted in exceeding expectations. I have earned several professional certifications, including Microsoft Certified Professional (MCP), CompTIA Network Security Professional (CNSP), and ITIL Digital and IT Strategy. I am dedicated to continuous professional development, ensuring I remain current with the latest industry trends and advancements. Beyond my professional life, I enjoy spending time at Lakeside Equestrian, where we have two quarter horses, Cooper and Wyatt, and participate in and attend rodeos throughout Michigan. I have three children: Austin, Haley, and Bristol. I maintain a keen interest in STEM fields and dedicate significant time to exploring philosophy, theology, ancient history, and quantum technology. ### Kelvin McConer - Profile: [https://serratoyotatraversecity.adviserly.com/kelvin-mcconer](https://serratoyotatraversecity.adviserly.com/kelvin-mcconer) - Department: Plus (Finance & Insurance) - Title: Business Manager - Lifetime vehicles sold: 636 - Recent vehicles sold: 1 - Sales specialties: 4 RUNNER, HIGHLANDER, RAV4, TACOMA, TUNDRA - Call: 231-486-8902 Hi! My name is Kelvin. I’m originally from Shannon, and spent my teenage years in Grand Rapids. I attended West Michigan Aviation Academy High-School and hold my private pilot certificate! I’m constantly finding ways to improve the overall buying experience for both our dealership and our customers. I enjoy taking care of people, helping them when they are in need, and making sure they are satisfied with their purchase. One of the main reasons why I love working at Serra Traverse City Auto Sales is because the entire team sticks together! In the rare moments I’m not focusing on customer care, you can find me playing basketball at the local YMCA or spending time hiking! ### Lauren Piedmonte - Profile: [https://serratoyotatraversecity.adviserly.com/lauren-piedmonte](https://serratoyotatraversecity.adviserly.com/lauren-piedmonte) - Department: Plus - Title: Customer Advocate - Lifetime vehicles sold: 7 - Recent vehicles sold: 4 - Sales specialties: ACCORD SEDAN, GRAND CHEROKEE, OUTBACK, SL, TUNDRA - Call: (231) 929-8885 Hi, I'm a Business Development Representative at Serra Traverse City. I'm originally from Rockford, but moved to Traverse City 12 years ago, and love living here. I graduated from Grand Valley State University with my degree in Education and Mathematics, which helps me bring an analytical approach to my work. Outside of the office, you can find me paddle boarding, watching endless rounds of softball, soaking up the sun, and enjoying the beauty of Sleeping Bear Dunes. I'm a dedicated professional, and I also cherish my time with my husband and two daughters, who are pretty awesome. ### Lydia Loveland - Profile: [https://serratoyotatraversecity.adviserly.com/lydia-loveland](https://serratoyotatraversecity.adviserly.com/lydia-loveland) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 929-8877 I’m a Customer Advocate here at Serra Traverse City. I’m originally from Traverse City, and while I haven’t had kids yet, it's always been my dream to adopt or foster children. I want to give them a loving and safe home. I graduated from Traverse City Central High School and also spent some time in Florida. I love reading, playing my Nintendo Switch, and hanging out with my cats. I'm a naturally caring person and I really enjoy making cozy blankets. ### Michelle Antcliff - Profile: [https://serratoyotatraversecity.adviserly.com/michelle-antcliff](https://serratoyotatraversecity.adviserly.com/michelle-antcliff) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Lifetime vehicles serviced: 1 - Call: (231) 486-8900 ### Michelle Rayner - Profile: [https://serratoyotatraversecity.adviserly.com/michelle-rayner](https://serratoyotatraversecity.adviserly.com/michelle-rayner) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 486-8988 Welcome to Serra Traverse City! We have all of your vehicle needs here Sales, Service and Parts. We provide great customer service to all of our guests and proudly serve our community. I joined our Serra family in July 2020. My family comes from the automotive industry. My father worked at the Ford Motor Company Dearborn Plant for twenty-five years years and my uncle, my dad's brother, worked for GM for thirty-four years. I’ve been fortunate to have traveled to many exciting places, including Cozumel, Rosarito and Tijuana Mexico, the Grand Cayman Islands, Ocho Rios Jamaica and Florida Keys. I definitely recommend that you experience the Caribbean life if you haven’t already; it’s amazing! When I’m not working or traveling I do what I can to help others and volunteer. My favorite sports teams are the Los Angeles Lakers and the LA Dodgers. My most enjoyable pastimes include skydiving in the desert, white-water rafting (american river), snorkeling, swimming, kayaking and anything to do with water. I love to help people and I’m great at listening. I really enjoy talking to the older generation as you can learn so much from them. ### Michelle Smith-ronk - Profile: [https://serratoyotatraversecity.adviserly.com/michelle-smith-ronk](https://serratoyotatraversecity.adviserly.com/michelle-smith-ronk) - Department: Plus (Administration & Business Office) - Title: Recruiter/Compliance - Call: 231-929-8852 x8852 As a long-time employee of Serra Traverse City, progressing to my current position of Recruiter and Compliance Officer, I bring a sense of responsibility and genuine care for my colleagues. My character is marked by empathy, integrity, and a commitment to building enduring relationships. I make a conscious effort to listen to each individual, understanding their perspectives and providing support. Beyond my professional pursuits, I am deeply devoted to my family, including my husband David and three children. In my downtime, I find joy in baking, transforming ingredients into celebratory cookies and cakes that bring smiles to my loved ones and the community. Whether it's discussing the latest recipes, gardening tips, or the adventures of my family, I am always eager to connect with others and share my passion for life. ### Miles Dimitrijevic - Profile: [https://serratoyotatraversecity.adviserly.com/miles-dimitrijevic](https://serratoyotatraversecity.adviserly.com/miles-dimitrijevic) - Department: Plus (Parts) - Title: Parts Advisor - Call: 231-486-8950 x1050 ### Richard Sika - Profile: [https://serratoyotatraversecity.adviserly.com/richard-sika](https://serratoyotatraversecity.adviserly.com/richard-sika) - Department: Plus (Parts) - Title: Wholesale Parts Advisor - Call: (231) 486-8924 I was born and raised in Traverse City, starting my career in the Parts Department of Traverse Motors back in 1981. I spent ten years selling Toyota and Volkswagen parts, then switched to Grand Traverse Auto's Parts Department for another six years. I did a stretch in the body shop as an estimator for another four years. Then, I decided it was time to do something different and for six years I worked in a cabinet shop. After hearing about an opening back at Ford, I decided it was time to get back to selling parts. After another seven years there, Serra called and invited me back to work for their wholesale department. I’m hoping to finish my Parts career where it started, selling Toyota and Volkswagen parts. ### Sam Lederer - Profile: [https://serratoyotatraversecity.adviserly.com/sam-lederer](https://serratoyotatraversecity.adviserly.com/sam-lederer) - Department: Plus (Parts) - Title: Shipping and Receiving - Call: 2314868927 Hello! My name’s Sam Lederer, and I joined Serra Traverse City in December 2017. I am known for being the “introvert” of the group. However, I go above and beyond for my customers and never waste their time. I try to answer their questions while working quickly to find the best parts for their automotive needs. When it comes to my free time, I spend most of it gaming with friends or just losing myself in a good story. When you are ready to find the products you need, please stop by the dealership and see the best parts department in town! ### Steven Hull - Profile: [https://serratoyotatraversecity.adviserly.com/steven-hull](https://serratoyotatraversecity.adviserly.com/steven-hull) - Department: Plus (Collision Center) - Title: Estimator - Lifetime vehicles serviced: 459 - Recent vehicles serviced: 38 - Call: 231-486-0955 Hello and welcome! As estimator for the dealership, I’m proud to be part of the team helping customers have the best experience possible. Before entering the automotive industry, I spent twenty years in the welding and fabrication field. Today, I’m happy to apply my experience quoting and estimating in that space to my work today. My wife and I are parents to three great kids who are all involved in many activities. When I’m not working, I enjoy fishing and camping with my family. ### Sue Korson - Profile: [https://serratoyotatraversecity.adviserly.com/susan-korson1](https://serratoyotatraversecity.adviserly.com/susan-korson1) - Department: Plus (Management Team) - Title: HR Director / Business Office Manager - Call: 231-486-0911 Hi! I'm Sue Korson, and I would like to welcome you to Serra Traverse City. It feels great to work for a fantastic company and be able to help many amazing people. Although I am new to the car business, I have many years of accounting, human resources, and office management experience in addition to a Master's degree in Business. I am a huge fan of the beach, love board games, and puzzles. I have a large family, five sisters, five brothers, three children, Isaac, and the twins, Oliver and Olivia, all of whom I am very proud of and love spending time with them. Some of my hobbies are photography, hiking, ping pong, and most any outdoor adventure. I have hiked the Grand Canyon twice but only jumped out of an airplane once. I also have the best dog ever, a white miniature labradoodle named Charmin. ### Susan Freshour - Profile: [https://serratoyotatraversecity.adviserly.com/susan-freshour](https://serratoyotatraversecity.adviserly.com/susan-freshour) - Department: Plus (Business Development Representatives (BDC)) - Title: Customer Advocate - Call: (231) 486-0940 Hi! I’m Susan. I am a Customer Advocate and Appointment Coordinator here at Serra Traverse City. I am originally from Walled Lake, Michigan and I attended Walled Lake Central High School. I enjoy providing great customer service. I love spending my time helping others weather it be at work or family. In my down time I l love to spend time with my son and his girlfriend when they come to visit from Texas and I enjoy spending time with my husband and family. I have a couple of cats and some chickens. I love to see all the wildlife that comes onto our 3 acers in Kalkaska. my husband and I love to go fishing, Kyaking, Boating with family and just being outdoors, and I love to crochet blankets. I love baseball (go tigers).